Expected Order Processing Timeline

• 3–5 business days

Expected Shipping Timelines

• United States: 3–4 business days
• International: 6–12 business days

Please note that these timelines are estimates and apply once your order has been processed and shipped. 

Insulated Shipping

We insulate all orders during the hotter months of the year to help prevent product from melting. If for some reason your product arrives melted please contact us directly through our Contact page, or reach out to us at hello@oaksageskincare.com and we will be happy to assist.

Customs Fees and Duties

For international orders, please note that any customs fees, import taxes, or duties that may be incurred during the shipment process are the sole responsibility of the customer. These charges are determined by the destination country’s customs authority and are not included in the shipping fees charged at checkout.

If you have questions about customs policies in your country, we recommend contacting your local customs office for further information.

Order Delays

While we strive to meet our shipping timelines, some products may experience delays due to supplier-related shipping delays for certain materials. In such cases, the completed product may take longer than expected to reach you.

We understand how important it is to receive your order promptly, and we will communicate any significant delays as soon as possible. Your patience and understanding are greatly appreciated.

If you have any questions or concerns regarding your order, please don’t hesitate to reach us through our Contact page, or at hello@oaksageskincare.com.